Better than expected
I really love this food processor! Brilliant design, heavy duty, and easy to use!! So happy with my first cuisinart!
Lid Design Grows Mildew
I bought this item to replace my DLC series 11 cup food processor that I gifted to a friend. I am very dissatisfied with the design of this lid. As a raw food production tool I find the lid to be intolerable - the only way to clean it is to force water and soap through it. I've never seen a poorer design in a food service item. All surfaces should be accessible to clean with a scrubby utensil of some sort whether it be a sponge, brush or just my hand. After a few months of daily use this lid is now harboring mildew that can only be 'cleaned' by soaking in a bleach solution - not a toxic chemical that I want to be forced to use where soap and water once worked splendidly.
After spending weeks back and forth via delayed customer service emails, then phone calls to the warranty department attempting to file a complaint about the design I finally got the number for someone at corporate who simply told me I needed to clean this lid better. Clean it better? How? By...
aweful customer service
I received a Cusinart food processor as house warming gift. (It is a different model.) It broke down at the very first time I used it. I paid shipping and sent it back for repair. Then I got a letter that asked me to pay for the repair. I called multiple times and they said that it was not under warranty. Two out of three customer service representatives were very rude. They insisted that customers should pay as far as it is not under warranty "regardless if it broke down at the first time or on the first day". That tells you they have no commitment to their product quality and how relentlessly they treat their customers. I would never buy another Cusinart product and return any Cusinart gift. Or I will just tell friends never to give me a Cusinart product.
Click to Editorial Reviews
No comments:
Post a Comment