Great Beverage Center
My husband and I bought this unit and have not had one problem with it. This is made by Orien not Franklin Chef, that company went out of business due to lack of inspections and care of the product. This is a beautiful beverage center all our friends and family members love the Stainless Steel look and like I mentioned we have not had any problems. There are alot of companies that have identical products, they buy them and put their own label on them that's how the market works.
Poor customer service!
I have an FSW-36, and need some trim pieces that are broken. I contacted Orien by e-mail and requested parts, or anyone that could get me parts and/or service. They replied right away with the following: We do not have parts for that unit - sorry. My reply to that e-mail with further questions went unanswered. In my normal dealings with a manufacturer, they would say I'm sorry, (ok, they got one right) we don't have any parts on hand, but here's someone that can help. I guess that doesn't apply at Orien.
Don't buy it
This unit was previously sold by FranklinChef #FSB360OD It is the exact same unit, just a different manufacturer's name. Even the user manual is EXACTLY the same. The failure rate on these units was so great, FranklinChef filed chapter 13 leaving many of us with a very attractive heap of stainless "steal". Don't buy it. It will fail.
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