Dissappointing
I am so frustrated with this very expensive machine. When it works, it works okay. It pushes through the espresso and then adds water to each level of coffee drink (espresso, coffee, long coffee). The problem is (and I have called my retailer twice) that sometimes is pushes the after-espresso water through and sometimes it takes forever to push it through. I tried the machine with both the water filter and without the filter, but that made no difference. The retailer suggested that the grind was too fine, so I set it on the coarsest grind. That did absolutely nothing. On the second phone call the retail service rep said if the filter/strainer in the brew group felt "burry" then it might be plugged with grounds and unable to pass water. I was so excited to find that was the case, and it worked great for two more cups. I have been embarrassed every time we have had company. It knows when there are guests and malfunctions every time. I have used different roasts of espresso from a medium...
Broken on arrival. Wouldn't get past priming the pump.
I drop 900$ on an item and I expect it to work, and work flawlessly right out of the box. There was no damage to the exterior or anything to that extent...it just straight up wouldn't work internally. I called Saeco's customer service and we decided that it wasn't user error and the machine was truly broken. Thank goodness Amazon has a no questions return policy.
AN O.K. MACHINE, WHEN IT'S WORKING
I owned a Saeco Vienna digital before this, and it worked wonderfully for over 6 years. When it broke down, I figured I'd stick with Saeco but decided to move up to a more expensive model. The Talea Touch Plus had most of the features I was looking for. It's a good looking machine that produces decent espresso on a consistent basis (but not great), at least when it works properly. Therein lies the rub! It functioned fine for 3 days before the frothing & steaming unit completely broke down. Saeco service was attentive and speedy and paid for the shipping both ways. I had it back in one week. The repair facility stated that the panarello steam system was assembled incorrectly and they fixed it.
It functioned fine for another 4 weeks, until the brew system crapped out and the unit wouldn't brew any coffee. I only use the unit to make about 2 cappuccinos daily, and an occasional tall coffee. Once again, Saeco paid for shipping and I got it back in 1 week. This time...
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